FAQs Shipping & Returns

      

SHIPPING & RETURNS

DOES ALOHAS SANDALS OFFER FREE SHIPPING ON ALL ORDERS?

YES WE DO! WE OFFER FREE SHIPPING IN THE PURCHASES OVER THAN 100€ (SPAIN) OR 130€ (REST OF THE WORLD).

IN THE OTHER ORDERS WE OFFER THE FOLLOW SHIPPING OPTIONS:

 SPAIN

FLAT RATE - GLS - STANDARD CLASS – 24H

EUROPE

FLAT RATE - DHL - EXPRESS CLASS – 24H

FLAT RATE - GLS - STANDARD CLASS – 3-5 BUSINESS DAYS

UNITED STATES

FLAT RATE - DHL - EXPRESS CLASS – 48H

FLAT RATE - ASENDIA - ECONOMY CLASS - 7 TO 20 BUSINESS DAYS

AUSTRALIA

FLAT RATE - DHL - EXPRESS CLASS – 48H

FLAT RATE - ASENDIA - ECONOMY CLASS - 7 TO 20 BUSINESS DAYS

REST OF THE WORLD

FLAT RATE - DHL - EXPRESS CLASS – 48/72H BUSINESS DAYS

FLAT RATE - ASENDIA - ECONOMY CLASS - 7 TO 20 BUSINESS DAYS

REST OF THE WORLD

FLAT RATE - DHL - EXPRESS CLASS – 2-5 BUSINESS DAYS

FLAT RATE - ASENDIA - ECONOMY CLASS - 7 TO 20 BUSINESS DAYS

WHEN WILL MY ORDER SHIP OUT?

WE DO OUR BEST TO PROCESS AND SHIP YOUR ALOHAS AT LIGHTNING SPEED, USUALLY 24H PROCESSING TIME. IF YOU PLACED YOUR ORDER DURING THE WEEKEND OR ON A HOLIDAY, WE'LL START PROCESSING YOUR ORDER ON THE FOLLOWING BUSINESS DAY. YOU SHOULD RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING AS SOON AS YOUR ORDER SHIPS OUT.

WHEN WILL I RECEIVE MY ORDER?

ALL ORDERS SHIP OUT OF OUR WAREHOUSE FACILITY IN BARCELONA (SPAIN). TRANSIT TIMES START FROM THE DATE THE ORDER INITIALLY SHIPS, NOT THE DATE THE ORDER IS PLACED. TIMELINES START FROM SHIP DATE. PLEASE ALLOW 24H TO PROCESS YOUR ORDER.

HERE IS A TIMELINE OF WHEN YOU CAN EXPECT YOUR ALOHAS SANDALS:

SPAIN

FLAT RATE - GLS - STANDARD CLASS – 24H

EUROPE

FLAT RATE - DHL - EXPRESS CLASS – 24H

FLAT RATE - GLS - STANDARD CLASS – 3-5 BUSINESS DAYS

UNITED STATES

FLAT RATE - DHL - EXPRESS CLASS – 48H

FLAT RATE - ASENDIA - ECONOMY CLASS - 7 TO 20 BUSINESS DAYS

AUSTRALIA

FLAT RATE - DHL - EXPRESS CLASS – 48 BUSINESS DAYS

FLAT RATE - ASENDIA - ECONOMY CLASS - 7 TO 20 BUSINESS DAYS

REST OF THE WORLD

FLAT RATE - DHL - EXPRESS CLASS – 48/72H BUSINESS DAYS

FLAT RATE - ASENDIA - ECONOMY CLASS - 7 TO 20 BUSINESS DAYS

HOW DO I TRACK MY ORDER?

PLEASE REFER BACK TO YOUR SHIPPING CONFIRMATION EMAIL TO TRACK YOUR PACKAGE. IF YOU DID NOT RECEIVE A CONFIRMATION EMAIL WITH THE TRACKING NUMBER, PLEASE CONTACT US SO WE CAN HELP YOU TRACK YOUR ORDER.

WHAT IS THE RETURN POLICY?

WE WANT YOU TO LOVE YOUR ALOHAS SANDALS AS MUCH AS WE DO! IF YOU AREN’T ENTIRELY HAPPY WITH YOUR ORDER, PLEASE GET IN TOUCH WITH US SO WE CAN MAKE IT RIGHT. WE NOW ACCEPT RETURNS WITHIN 30 DAYS OF PURCHASE FOR A REFUND OR EXCHANGE. WE WILL ACCEPT A RETURN ON ALOHAS ITEMS THAT ARE IN NEW CONDITION, UNWORN, AND FREE OF DAMAGES. PURCHASES MUST BE MADE DIRECTLY AT OUR WEBSITE WWW.ALOHASSANDALS.ES OR WWW.ALOHASSANDALS.COM. IF YOU PURCHASED WITH ANOTHER RETAILER, PLEASE CONTACT THEM DIRECTLY TO COORDINATE A RETURN.

HOW DO I RETURN AN ITEM?

HEAD OVER TO  WWW.ALOHASSANDALS.COM/A/RETURNS  AND SELECT YOUR ITEM FOR RETURN.

(*) TO BEGIN THE RETURN PROCESS, PLEASE FILL OUT THE FORM BELOW. MAKE SURE YOU WRITE DOWN YOUR ORDER NUMBER THAT CAN BEGIN WITH ES (SPANISH ORDERS) OR INT (INTERNATIONAL ORDERS).

WHAT CAN I DO IF I DON’T RECEIVE THE REFUND?

IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.

THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT THE FORM.